What are the key facts about Chanze?
Who runs Chanze and what licence does it hold?
Chanze’s website does not say. The terms we read refer to “Chanze.io” as the operator and state only that “the Company is licensed”, without a company name, licence number or regulator.
The terms point in two directions. They say the agreement falls under the laws of Curaçao, and they also refer to jurisdictions “deemed prohibited by the Anjouan Offshore Financial Authority”. Third-party reviews list Rabocse SRL as the operator, with an Anjouan licence. Chanze does not confirm this itself, so you cannot be sure who to complain to if a payout is refused. Our guide on whether you can sue a casino for not paying out explains why that matters.
Is Chanze blocked in Australia?
No, Chanze is not on ACMA’s list of blocked illegal gambling websites. Chanze confirmed to us that it accepts Australian players. Its published terms have not caught up: clause 3.1.2 still lists Australia among the countries whose residents may not register, and clause 3.4.4 repeats it. Until the terms change, keep the written confirmation from support with your account records.
The terms also ban VPNs and proxies. Clause 17.3 says Chanze can block an account and forfeit all balances without notice if a player hides their real location. We do not recommend getting around either rule.
The Interactive Gambling Act 2001 bans operators from offering online casino games to people in Australia. Playing is not an offence for you as a player, but every online casino that accepts Australians is an offshore site operating outside Australian law, and Chanze is no exception. ACMA has blocked more than 1,800 illegal gambling websites. Our guide on whether online gambling is legal in Australia explains the rules.
How fast does Chanze pay out?
Chanze says withdrawals are typically processed within three banking days, longer around public holidays. Your first withdrawal triggers a full KYC check, which the terms say is usually completed within 48 hours.
Chanze does not publish transfer times for each payment method. Upload a photo ID, a selfie holding the ID and a recent bank statement or utility bill before you request a payout. Our guide on how to make a casino withdrawal explains what to prepare.
What are Chanze’s withdrawal limits?
Chanze’s withdrawal limits are set in euros, “or currency equivalent”. The terms do not give a separate AUD figure.
A €10,000 win takes at least 10 days to withdraw, and larger wins are paid over several months.
What terms can cost you money at Chanze?
Four rules in Chanze’s terms can cost you money:
- No VPN or proxy: using one can lead to the account being blocked and all balances forfeited.
- Wager your deposit once: withdrawals may be denied if your total bets are less than your last deposit.
- Unused bonuses expire: bonus money not used within one month can be cancelled.
- Closing costs: if Chanze closes an account, it refunds the balance “after deducting relevant charges”, and the method of repayment is at its discretion.
Which payment methods can Australians use at Chanze?
Chanze shows prices and bonuses in AUD, but the terms say available payment options depend on your registered country. Viewed from our location, the footer showed MasterCard, American Express, Visa, crypto, Giropay and Sofort. The cashier only shows methods after sign-up, and we found no sign of PayID.
The crypto rule matters: Chanze changes its wallet addresses from time to time, and the terms say a deposit to an old address may be lost.
What is the Chanze welcome bonus really worth?
The slots welcome package is advertised as 650% up to A$6,500 across five deposits, each with 30x wagering. There is also a sports package of 250% up to A$5,000 with 15x wagering.
The general terms add rules that cut the value:
- Maximum bet: €2 per bet with an active bonus.
- Maximum win: 25 times the bonus amount from a deposit bonus.
- Excluded games: more than 50 popular slots, such as Book of Dead, The Dog House and Sugar Rush, plus live casino games and sports betting.
With a A$100 first deposit you get a A$200 bonus and a A$300 balance. If the 30x applies to the bonus, you must bet A$6,000. On pokies with 96% RTP, the expected loss is about A$240, which leaves around A$60 on average, and at the €2 maximum bet that is at least 3,000 spins. If the 30x applies to deposit plus bonus, turnover rises to A$9,000 and the expected loss to A$360, more than the whole balance. Treat the bonus as extra playing time.
What games does Chanze offer?
Chanze offers pokies, live casino, table games and a sportsbook with a predictions section. The studio list on the site includes Play’n GO, Hacksaw Gaming, Push Gaming, Relax Gaming, Playtech, Yggdrasil, Aristocrat, Microgaming, Quickspin and BGaming. Third-party reviews report more than 6,000 games.
- Pokies: classic, video and jackpot pokies from dozens of studios.
- Live casino: tables from studios such as LuckyStreak and Iconic21.
- Sportsbook: pre-match and live betting.
Many well-known pokies are blocked while a bonus is active, so check the list before you play. Our list of online pokies in Australia covers what to look for in RTP.
What responsible gambling tools does Chanze have?
Chanze offers self-exclusion only by emailing support@chanze.io from your registered address. Once confirmed, the account is locked and you cannot withdraw until the period ends, and you cannot shorten it.
BetStop does not cover offshore casinos like Chanze, so if you need a break, withdraw your balance first, then ask support to self-exclude you and install blocking software. Our guide on how to stop gambling lists the tools that work at offshore sites.
How do you sign up and withdraw safely at Chanze?
- Get written confirmation: Chanze told us it accepts Australians, but clause 3.1.2 still lists Australia, so ask support to confirm your account in writing before you deposit.
- Do not use a VPN: the terms allow the casino to forfeit your balance.
- Verify early: upload ID, a selfie with the ID and proof of address before you request a payout.
- Wager each deposit once: withdrawals can be denied otherwise.
- Skip the bonus: the €2 maximum bet and game exclusions make it easy to break the rules.
- Withdraw before you leave: take your balance out before you close or abandon the account.
- Complain in writing: use complaints@chanze.io within 7 days and keep copies. Our guide to casino withdrawal problems explains the next steps.
How can you gamble responsibly at Chanze?
Gambling should be a paid form of entertainment, not a way to make money. Set a deposit limit, never chase losses and withdraw winnings rather than playing them again. If gambling stops being fun, Gambling Help Online offers free, confidential support 24/7 on 1800 858 858.