Is CrownSlots part of Crown Resorts or Crown casino?
No. CrownSlots is not owned by, licensed by or connected to Crown Resorts, which runs the land-based Crown casinos in Melbourne, Sydney and Perth. Its own footer names Metlait SRL of Costa Rica as the owner. The similar name causes confusion in searches such as “crown casino slots online”.
No Australian licence for online casinos exists, so any site offering real money online pokies under a Crown-style name is a separate offshore business.
What are the key facts about CrownSlots?
Who runs CrownSlots and what licence does it hold?
CrownSlots is owned and operated by Metlait SRL, a company registered in Costa Rica under number 3-102-911867, with e-gaming licence No. 0000064 from the Tobique Gaming Commission. Both the footer and section 1.1 of the terms say so. SkyCrown names the same company and licence, so the two casinos share an operator. Some older third-party reviews name Hollycorn N.V. and Curaçao, but the casino’s current terms do not.
Disputes go to arbitration in Costa Rica, and the outside complaints body is EGIS, which works under the Tobique regulator. A Tobique licence offers limited player protection, and a blocked casino gives you no Australian route for complaints if a withdrawal is refused.
Is CrownSlots blocked in Australia?
Yes. ACMA’s list of blocked illegal gambling websites includes crownslots.com and crownslots1.com. ACMA also listed “Crown slots” in an announcement of newly blocked websites in 2025. We do not recommend using a mirror or a VPN to get around a block.
Australia is not on CrownSlots’ list of restricted countries, and the site shows prices in AUD. Its cookie banner still asks visitors to confirm they are accessing the site from outside Australia. Section 3.2 of the terms says VPN use to bypass geographic restrictions “may lead to confiscation of winnings”.
The Interactive Gambling Act 2001 bans operators from offering online casino games to people in Australia. Playing is not an offence for you as a player, but a blocked site like CrownSlots is operating illegally under Australian law, and you have no local protection if something goes wrong. ACMA has blocked more than 1,800 illegal gambling websites. Our guide on whether online gambling is legal in Australia explains the rules.
How fast does CrownSlots pay out?
CrownSlots usually pays out fast. Its payments page labels every method as instant once processed, and the 72 hours in the terms is an upper limit rather than the normal wait. Larger withdrawals take longer, because they get extra checks, and nothing is approved until your identity checks are complete.
Trustpilot reviewers who waited longer mostly describe larger wins and extra document requests. The terms allow a phone call as part of KYC, and if the casino cannot reach you by phone or email within two weeks of a withdrawal request, the account is locked and the withdrawal cancelled. Our guide on how to make a casino withdrawal explains what to prepare.
How much can you withdraw from CrownSlots?
Section 11.8 of the terms sets these limits for AUD accounts:
Progressive jackpot wins are paid in full, and the casino says exceptions can be made for its most active players. Most methods allow A$45 to A$7,500 per withdrawal. On these caps, a A$50,000 win would take at least two months to withdraw, and a A$10,000 win at least two weeks.
Which terms can cost you money at CrownSlots?
Five rules in CrownSlots’ own terms can cost you money:
- Deposit wagering: each deposit must be wagered three times before you withdraw it. If not, the casino may charge a processing fee or refuse the withdrawal.
- Inactivity fee: after 12 months without a login or bet, the casino can deduct €25 a month from your balance.
- KYC deadline: failing verification within two weeks of a request can lead to account closure and confiscation of funds.
- VPN clause: using a VPN to get around geographic restrictions may lead to confiscation of winnings.
- Bank fees: intermediary banks may charge up to €16 on a bank transfer.
If a payout goes wrong, our guide to online casino withdrawal problems explains the next steps.
Which payment methods does CrownSlots offer?
The payments page lists Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity, Flexepin and crypto: Bitcoin, Ethereum, Tether, Litecoin, Dogecoin and XRP. The minimum deposit is A$30, and no deposit fees are listed.
PayID and Neosurf are not offered. Card withdrawals up to your net deposits may be sent back to the card, with the rest paid another way. For crypto basics, see our guide to crypto casino payments.
What is the CrownSlots welcome bonus worth?
The first deposit bonus for Australians is 125% up to A$1,500 plus 100 free spins, with no code needed. It is the first part of a three-deposit package worth 390% up to A$5,700 plus 175 free spins.
The 100 free spins arrive as 25 a day over four days on games such as Sweet Rush Bonanza and Gates of Olympus Super Scatter. The second deposit gives 115% up to A$1,700 (code CROWN2), the third 150% up to A$2,500 plus 75 free spins (code CROWN3), and high rollers can take 100% up to A$7,500 from A$750 instead (code ROYAL1).
With a A$100 deposit and a A$125 bonus, you must bet 40 times the bonus, which means A$5,000 in bets within seven days. On pokies with 96% RTP, the expected loss is about A$200, which leaves around A$25 of your A$225 balance on average. Table and live games count only 5%. See our guide to free spins bonuses.
What games does CrownSlots offer?
CrownSlots says it has more than 8,000 games, and third-party reviews count about 130 studios, including Pragmatic Play, Play’n GO, Playtech, BGaming and Evolution. The library covers:
- Pokies: video, Megaways, jackpot and bonus-buy pokies.
- Live casino: blackjack, roulette, baccarat and game shows.
- Crash games: short rounds with fast results.
- Tournaments: prize pools shown in AUD.
The terms say NetEnt games are not available in Australia and Amatic games are restricted. The site works in a mobile browser. Check the RTP in each pokie’s info screen, and see our guide to the highest payout pokies.
What responsible gambling tools does CrownSlots offer?
CrownSlots’ responsible gaming policy offers daily, weekly and monthly deposit, loss and wager limits, session limits from 6 minutes, a cooling-off period and self-exclusion. A lower limit applies straight away, while a higher one only starts after email confirmation and once the old limit ends. The help links point to UK and international groups, not Australian services. One Trustpilot reviewer says a cooling-off request was refused, so ask for written confirmation of any limit.
BetStop does not cover offshore casinos like CrownSlots, so if you need a break, withdraw your balance, ask support to self-exclude you and install blocking software. Our guide on how to stop gambling lists the tools that work at offshore sites.
What should existing players do to protect their money?
If you already have a CrownSlots account, take these steps:
- Verify first: upload ID, proof of address and proof of payment, and answer any phone call, so checks do not cancel your payout.
- Wager deposits three times: bet each deposit three times before you withdraw, or the casino can refuse the payout.
- Withdraw in steps: plan around the A$1,500 daily and A$6,000 weekly caps.
- Skip new bonuses: an active bonus locks your balance until the wagering is done.
- Do not use a VPN: the terms allow the casino to confiscate winnings for VPN use.
- Keep records: save screenshots of your balance, transactions and support chats, then close the account in writing.
If it will not pay, read whether you can sue a casino for not paying out.
How can you gamble responsibly?
Gambling should be paid entertainment, not a way to make money. Set a deposit limit, never chase losses and withdraw winnings rather than playing them again. If gambling stops being fun, Gambling Help Online offers free, confidential support 24/7 on 1800 858 858.
